Privacy Policy
Copperdale & Co respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it. We manage personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
When you place an order or contact us, we may collect your name, email address, delivery and billing address, phone number (if you provide one) and details of your order. We collect this information directly from you.
Payment information
Payments are processed by a secure third-party payment provider. Your card details are entered directly with that provider and are not stored on our systems.
How we use your information
- To process, fulfil and deliver your orders;
- To send order confirmations, tracking and service updates;
- To respond to your enquiries and provide customer support;
- To meet our legal and tax obligations.
Sharing your information
We only share your information with the service providers we need to run the store — for example, our payment provider and the couriers who deliver your order. We do not sell your personal information.
Cookies and analytics
Our website may use cookies and basic analytics to help the site work and to understand how it is used. You can control cookies through your browser settings.
Data retention
We keep your information only as long as needed to fulfil your orders and meet our legal obligations, after which it is securely deleted or de-identified.
Your rights
You can ask to access or correct the personal information we hold about you. To make a request, email us at [email protected].
Contact
Questions about this policy can be sent to [email protected].